White Papers

4 Ways to Bring the Delight, Cost-Efficiency, and Security of Online Experiences to Your Contact Center

Statistics show that 61% of all fraud losses can be traced back to the contact center with an average loss of $1,653 per fraudulent call. Add to this mix the spiraling cost of human operators and a painfully slow customer experience based on passwords and secret questions – and it's no wonder so many organizations are eager for a better alternative. We're sharing four strategies to bring the same delight, cost-efficiency and security of online experiences to your contact center.

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Understanding the EBA’s New Opinion on Strong Customer Authentication

Just recently in June, the European Banking Association (EBA) published a new Opinion on the elements of PSD2 Strong Customer Authentication (SCA). In our new guide, Daon explains how to interpret the EBA’s view on which methods of authentication can be used for PSD2 and the implications of an extended deadline.

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7 Ways Next-Gen Digital Onboarding Enhances Customer Acquisition

In-person customer onboarding is painful, inconvenient, and one of the worst ways to make a first impression. But thanks to next-generation biometrics and biometric liveness technology, digital onboarding isn’t just more frictionless—it’s more secure, too. Learn the 7 Ways Next-Gen Digital Onboarding Enhances Customer Acquisition in our free guide.

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The Digital Identity Problem – Solving the Issue of Trust

In the white paper “The Digital Identity Problem – Solving the Issue of Trust," Goode Intelligence investigates the questions of how we effectively and securely identify people online to enable them to perform digital tasks in a safe and secure manner. The report features select case studies, including the New Zealand Department of International Affairs’ RealMe app powered by Daon, and insight from our own Clive Bourke, President EMEA & APAC.

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5 Simple Rules for PSD2 Strong Customer Authentication Success

Are you ready for September, 2019? That's Europe’s deadline for having Strong Customer Authentication in place for every customer and every transaction. But no need to worry. Just learn the 5 Simple Rules for Success in our free guide.

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Business Case for Biometric Authentication

The Business Case for Biometric Authentication is a white paper from research and consulting company Goode Intelligence (GI) that sets out the qualitative and quantitative basis for the return on investment from the use of biometric authentication in new customer registration and ongoing customer authentication across a number of business channels, commercial units and usage scenarios. The study has been commissioned by Daon and includes input from Daon customers, including global financial services organizations.

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Biometrics in PSD2

The updated Payment Services Directive (PSD2) is going to change the banking and payments landscape in Europe. It will require organizations such as personal, business and corporate banks, card issuers, eMoney providers and others to implement APIs, which will open up the payments market for providers of all kinds. Learn more about the role biometrics will play and how Daon’s IdentityX satisfies PSD2 Strong Customer Authentication requirements yet does not compromise customer convenience.

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Case Studies

USAA

USAA is a pioneer in the deployment of multimodal biometric authentication for digital banking. With Daon's IdentityX platform, USAA provides customers with increased security, convenience, and choice of biometric for its "Quick Logon" feature within USAA's mobile application.

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New Zealand Department of Internal Affairs

New Zealand Department of Internal Affairs’ (DIA) highly innovative digital onboarding mobile app RealMe Now using Daon’s IdentityX platform, enables a citizen to simply and securely accomplish identity verification “from the couch,” essentially anywhere and at any time.

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International Banking Group

An international banking group had a vision to give bank customers a secure, convenient way to verify their identity while also meeting robust compliance requirements. Daon’s IdentityX platform will deliver a new identity management system that spans all banking brands in the corporate group, letting customers securely access bank services with device, PIN, face, voice and on-device authenticators.

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Digital Banking Innovator

A digital banking innovator chose Daon as its partner and vendor to build, customize and refine its app in the native language of the bank’s customer base. Daon ultimately provided a seamless migration of all its customers to a new voice technology and enabled the bank to achieve its goal of being the first to successfully introduce a 100% digital banking brand to its market.

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Polarify - JOINT VENTURE FOR CROSS CHANNEL BIOMETRIC AUTHENTICATION AND E-KYC

Sumitomo Mitsui Financial Group/Sumitomo Mitsui Banking Corporation, one of Japan’s largest financial groups, along with its technology partners NTT Data asked Daon to bring its technology and expertise to a new joint venture. The result is Polarify: a service that delivers cross channel secure and convenient biometric authentication and e-KYC for streamlined digital onboarding.

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LARGE U.S. CREDIT UNION

This credit union required a tried and trusted solution that would enable it to reduce account takeovers and fraud in its mobile channel. Daon showcased its IdentityX platform and delivered cross-channel (mobile, web and contact center) identity continuity, letting members access services securely, from anywhere, with their finger, face, or voice, ultimately saving the credit union millions of dollars during the first year.

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Target Professional Services

Working with IdentityX, Target Professional Services, a UK firm specializing in data verification, developed mypensionID: an innovative app that incorporates Daon's best-of-breed biometrics technology. The app makes it simple and secure for pension schemes to onboard their customers, confirm liveness, and open a two-way digital communications channel for the first time.

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Mox Bank

Mox, a new virtual bank in Hong Kong by Standard Chartered in partnership with HKT, PCCW and Trip.com, needed a way to achieve seamless, secure onboarding and customer authentication over a mobile device. The onboarding and authentication experience had to offer superb usability and convenience compared to passwords, and help the bank maintain contact with customers over the lifetime of their account. Mox selected Daon to provide the core technology that secures the bank's customer app.

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Videos

Podcasts

Brochures & Collateral

About IdentityX®

The speed of global communications and proliferation of the smartphone have shifted the world toward a digital lifestyle. Enterprises and financial institutions must be nimble in their approach to authentication - making it easier for their customers to do business with them while maintaining the most stringent levels of security.

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IdentityX® Digital Onboarding

The account opening process is the most pivotal engagement in a customer’s journey. Companies have been signing up users for years but in the digital world, there are some key challenges including abandonment, compliance and fraud. A fully digital customer onboarding experience is quickly becoming essential for organizations today and it is important to choose the right partner and the right set of tools to help implement this.

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IdentityX® Contact Center Connect

Contact centers have typically been the most siloed and neglected customer channel, reliant on a painfully slow and unsecure customer experience based on passwords and KBA. As such, it has become a favorite target for fraudsters and bad actors. Learn how Daon’s IdentityX Contact Center Connect transforms your bottom line by minimizing fraud, friction, and the total cost of contact center operations.

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