Remove the Stress from Travel & Hospitality Experiences
Today’s travelers need solutions that are as on-the-go as they are. Daon’s travel documentation solutions streamline check-ins and pre- and post-boarding procedures, and can even bring personalization and added value to every touchpoint in your customer’s journey.
Daon has been working in close collaboration with travel operators since the start of the COVID pandemic to revolutionize journeys for travelers, optimize the internal processes of travel organizations, and mitigate liabilities across the board. What began as solutions for health-based identity checks has grown into so much more: better, safer, and more seamless customer experiences for any traveler, no matter how far they’re traveling – or how many stops they have along the way.
Documentation has always been a challenge for travelers, especially when international destinations are involved. Documents are not only points of stress pre-travel, but they can create unexpected expenses during the journey that, often directly or indirectly, fall back on the travel provider. Daon’s solutions for the travel & hospitality industries strive to make having the right paperwork a stress-free part of the journey.
After implementing our travel document validation solutions, major travel companies have reported increases in staffing efficiencies by up to 30%, 90% user satisfaction scores, and up to 45% faster processing times, which for one partner resulted in over 35,000 hours saved on document verifications by gate agents.
Christine Duffy, President, Carnival Cruise Line
Anthony Allcock, CTO, British Airways
Julie Rath, VP Customer Experience, American Airlines
Travel Document Validation
Take the stress out of having the right documentation for travel while simplifying check-in processes in air, on land, and at sea.