Seamlessly harness the power of voice to authenticate any customer, anywhere – in seconds.
Key Features and Benefits
Built with industry-leading passive and active voice matching algorithms and anti-spoofing technology, including replay, synthetic speech, pre-seen audio, and distorted and continuous voice detection, you can securely register and authenticate the voice of any customer.
Passive registration can happen in a matter of seconds during a conversation, like with a call center or even a support bot, with no guided action from the customer needed other than to grant their permission. Authentication happens even faster.
While passive voice algorithms must be stored on a server, the active voice component of xVoice is available as a FIDO-compliant mobile authenticator for multi-factor applications.
Functionality across mobile, web, call center, and even on-site channels allows your organization to authenticate and onboard customers from anywhere their voice can be captured – all into a central system.
xVoice can be customized to fit the security and accessibility needs of your organization and was designed for easy integration into existing IVR (interactive voice response) and other voice-based systems.
Integrate with Daon’s platforms and other proofing and authentication products to create central, singular customer identities that transfer across applications and channels.
How it Works
Active voice authentication can be used to provide access in any situation where the user’s voice can be recorded. To register their voice, they are asked to speak a specific phrase, creating a snapshot (sometimes called a voice print) of their voice that is converted into a biometric formula. The same phrase can then be used to authenticate, matching it to the existing biometric. Since this method of authentication is capturing a single phrase for matching, it can be device-based for FIDO compliance.
Passive voice authentication is more suitable for applications like call centers, where the customer will be participating in a conversation that can be analyzed. To initiate the process, a call center representative would request verbal approval to capture the customer’s biometric. Then, just a few seconds of dialog from the customer is required to capture their voice print, with no further interaction from the customer. The customer can then be authenticated on all future calls even faster, without any specific action on their part.
Frequently Asked Questions
Will xVoice work if my customer is sick?
This depends on the severity of the illness’s effect on the customer’s voice, but our biometric algorithms capture hundreds of points for matching, so there is a good chance that the customer will still be able to authenticate even if their voice is not 100% “typical.”
Is xVoice susceptible to AI-generated recordings?
As the capabilities of AI are expanding at an incredible rate, we don’t want to say it won’t ever be an issue, but the anti-spoofing technology we use for xVoice is already designed to detect playback of any kind. Our scientists are also actively working to develop algorithms specifically designed for battling AI.