Seamlessly harness the power of voice to authenticate any customer, anywhere – in seconds. Keep fraudsters out with advanced anti-spoofing technology powered by AI and machine-learning algorithms trained to detect synthetic speech and voice replay. xVoice was built to integrate seamlessly with existing IVR, offers passive registration and authentication for little to no customer friction, and supports multi-factor authentication for high-value transactions.
Built with industry-leading passive and active voice matching algorithms and anti-spoofing technology, including replay, synthetic speech, pre-seen audio, and distorted and continuous voice detection, you can securely register and authenticate the voice of any customer.
Passive registration can happen in a matter of seconds during a contact center conversation or interactions with an IVR, with no requirement for guided action from the customer other than to grant their permission. Authentication happens even faster.
While passive voice algorithms must be stored on a server, the active voice component of xVoice is available as a FIDO-compliant mobile authenticator for multi-factor applications.
From the simplicity of confirming the incoming phone number to the power of pushing a facial biometric scan to a mobile app, xVoice can leverage any of Daon’s authentication factors to step up its level of security
xVoice can be customized to fit the security and accessibility needs of your organization and was designed for easy integration into existing IVR (interactive voice response) and other voice-based systems.
Integrate with Daon’s platforms and other proofing and authentication products to create central, singular customer identities that transfer across applications and channels.