Handle Time Savings
Handle Time Savings
Customers estimate an average annual savings of between $3M and $8M from reducing their average handle time by 25-45 seconds, which equates to $0.60 to $0.80 cents per call.
In 10 minutes, we’ll show you why so many of the world’s top brands place their trust in Daon.
In 10 minutes, we’ll show you why so many of the world’s top brands place their trust in Daon.
Dialing up 61% of all fraud losses, despite a friction-filled experience that most customers hate.
See the visual business case for moving from painful knowledge based authentication (KBA) to frictionless authentication of your customer’s voice.
View nowWith passive voice biometrics, lower-risk phone transactions can be authorized in seconds, without any customer friction whatsoever. Sounds magical, doesn’t it? But it’s just the power of voice biometrics from Daon.
Handle Time Savings
Customers estimate an average annual savings of between $3M and $8M from reducing their average handle time by 25-45 seconds, which equates to $0.60 to $0.80 cents per call.
Fraud Reduction Savings
Customers report an average annual savings of between $2M and $6M from reducing fraud losses that could be traced back to the contact center, mostly due to social engineering.
Containment Savings
Live agent calls are 7X more expensive than calls contained within an IVR. Voice biometrics allow riskier transactions to stay within the IVR, saving millions each year.
Total Customer Savings
All told, our customers report as much as $15 million in annual savings through voice biometrics. Not to mention the long-term savings from happier customers with less churn.
Learn how top brands use voice biometrics to fight fraud and deliver better customer care from any phone, anywhere—with new insights from Forrester Research.
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