Closer Calls

Nothing matters more than building lifelong connections with your customers.

But the gaps between disparate identity systems can sever that connection, drive customers away, and introduce new avenues for fraud. In fact, one cybersecurity company estimates 50% of the security risk that organizations face stems from having multiple security vendors and products.

Let’s close those identity gaps and strengthen the customer relationship every time, in every channel. For life.

Slow, cumbersome identity proofing drives away new customers and damages your brand.

But the right solution makes digital identity proofing a fast, safe, and seamless part of the onboarding process, so you’ll get lower abandonment rates and happier customers while maintaining full security and compliance.

In mere minutes, you can verify and activate a new customer from anywhere, with a high degree of confidence and minimal friction.

Your customers expect seamless online interactions, whether they’re using a native app or browser on a smartphone, tablet, or desktop computer.

The key is placing your customer’s human identity at the center of every transaction through intelligent, adaptive biometrics.

As technologies evolve, an open platform that orchestrates old and new biometric and non-biometric factors creates the strongest possible security while preserving a seamless authentication experience on any mobile or desktop device.

Remove the fear and uncertainty of COVID, and we can stop it from disrupting our daily lives.

But an effective solution means more than just processing vaccine cards and lab tests. It means speed and efficiency, contactless delivery, security and privacy, platform flexibility and scalability, and real-time adaptability as local conditions evolve.

By meeting these criteria, digital health wallets can help the world get back to safe, in-person experiences—in offices, hotels, arenas, and everywhere in between.

Today’s travel marketplace is a hodgepodge of legacy point solutions—hardly a seamless experience for the traveler.

There’s a better way: a biometric “backbone” that puts the traveler at the center of every transaction, creating a global travel solution that’s seamless, touchless, and frictionless for airlines, airports, hotels, ride-shares, and other essential parts of the traveler’s journey.

Not to mention increasing health, safety, and peace-of-mind in a post COVID-19 world.

As much as two-thirds of all fraud losses can be traced back to the contact center, despite a friction-filled experience for most customers.

The culprit? Obsolete security measures (i.e., passwords and secret questions) that enable fraudsters, antagonize customers, and increase average handle times.

But with smart, seamless voice biometrics, you can prevent fraud losses, contain more calls within an IVR system, reduce average handle time, and deliver better customer experiences from any phone, anywhere.