Handle Time Savings
Handle Time Savings
Customers estimate an average annual savings of between $3M and $8M from reducing their average handle time by 25-45 seconds, which equates to $0.60 to $0.80 cents per call.
Closer Calls
Seamless voice biometrics help build a closer connection to your callers while fighting fraud, reducing average handle times, and boosting IVR self service.
Show Me
Schedule your free demo today!
In 10 minutes, we’ll show you why so many of the world’s top brands place their trust in Daon.
- Delight your customers in every channel
- Fight fraud wherever it occurs
- Cut internal costs
- Meet compliance mandates
- Build trust and retain loyal customers for life
Your contact center is a fraud magnet.
Dialing up 61% of all fraud losses, despite a friction-filled experience that most customers hate.
Infographic
Voice Biometrics vs. KBA
See the visual business case for moving from painful knowledge based authentication (KBA) to frictionless authentication of your customer’s voice.
View nowDeclare your text independence.
With passive voice biometrics, lower-risk phone transactions can be authorized in seconds, without any customer friction whatsoever. Sounds magical, doesn’t it? But it’s just the power of server-side voice biometrics from Daon.
ROI Analysis
Contact centers measure everything, so we asked for their ROI numbers.
Fraud Reduction Savings
Fraud Reduction Savings
Customers report an average annual savings of between $2M and $6M from reducing fraud losses that could be traced back to the contact center, mostly due to social engineering.
Containment Savings
Containment Savings
Live agent calls are 7X more expensive than calls contained within an IVR. Voice biometrics allow riskier transactions to stay within the IVR, saving millions each year.
Total Customer Savings
Total Customer Savings
All told, our customers report as much as $15 million in annual savings through voice biometrics. Not to mention the long-term savings from happier customers with less churn.
Schedule a 10-Minute Demo with Us!
Industries
Wherever customer trust and identity matter most, you’ll find us.
Financial Services
More than 150 major banking, insurance, and wealth management firms trust Daon identity assurance, including PNC, Experian, BNP Paribas, and SMBC.
Healthcare
Healthcare payers and providers trust Daon identity assurance to help connect patients with critical health services—on the ground and on the web.
Telecom
The world’s leading telecommunications providers choose Daon identity assurance to help make trusted connections to homes and businesses.
Travel & Hospitality
The world’s leading travel and hospitality brands trust Daon identity assurance, including American Airlines, Hyatt, British Airways, and Viking Cruises.
More Solutions
Explore the identity initiatives and challenges we help solve.
Technologies
Explore our trusted products, innovations, and areas of expertise.
Featured
Contact Centers: 4 Strategies
Learn how top brands use voice biometrics to fight fraud and deliver better customer care from any phone, anywhere—with new insights from Forrester Research.
Show MeCase Study
Success Story: Top-10 U.S. Bank
Read how an iconic bank prevents cross-channel fraud while enhancing the customer identity experience across mobile, web, and contact center interactions.
Blog Post
Building Smarter Contact Centers
Here’s the simple blueprint for minimizing caller fraud, reducing handle times and wait times, cutting operational costs, and increasing customer satisfaction.
Podcast
Improving the Caller Experience
Hear how online-inspired technologies can dramatically improve the caller experience, stymie fraudsters, and save millions in the process.
