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See why many of the world’s strongest brands chose Daon to help them build lasting trust with their customers.

Daon offers three support plans – Standard, Business, and Enterprise.

Support Features Standard
P1 Response & Resolution
Urgent Priority Incidents
24 Business Hour* Response 2 Calendar Hour Response 1 Calendar Hour Response
4 Calendar Hour Target Resolution
P2 Response & Resolution
High Priority Incidents
2 Business Hour* Response 2 Calendar Hour Response
8 Calendar Hour Target Resolution
P3 Response
Normal Priority Incidents
6 Business Hour* Response 4 Business Hour* Response
P4 Response
Low Priority Incidents
12 Business Hour* Response 8 Business Hour* Response
Portal Support Yes Yes Yes
Email Support Yes Yes
Live Working Session Yes Yes
Self-Service Knowledge Base Yes Yes Yes
*Business hours generally defined as 8:00 to 18:00, and are based on the location of the nearest regional support center to the customer’s primary country. Business hours exclude holidays and weekends.
†Resolution times are target only and not guaranteed.
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