Use Cases
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Agentic AI Attacks in the Contact Center
Defend against agentic AI attacks in the contact center with real-time synthetic audio detection that identifies AI-generated voices from the first seconds of a call.
Contact Center Fraud Detection
Minimize contact center fraud with voice biometric authentication, synthetic voice detection, and off-channel step-up authentication in IVR and live agent applications.
Healthcare Insurance Fraud Prevention
Bind verified identity and channel-based authentication factors to a single patient record creating a central identity source across all points of interaction.
Account Sharing Prevention
Confirm that the account holder is transacting with the account through biometric authenticaton bound to a verified identity.
Multi-Accounting Fraud Prevention
Employ 1:N matching of biometric templates and device fingerprints to detect attempts from user to create multiple accounts.
Synthetic Voice Fraud in the Contact Center
Leverage real-time audio analysis and voice biometrics with advanced liveness detection to detect machine generated or manipulated voice.
Synthetic Identity Fraud Detection
Seamlessly bind verified identity to all points of authentication while leveraging advanced presentation and injection attack detection.
Identity Fraud Prevention for Regulated Organizations
Deploy continual, seemless identity workflows from central customer records across all channels, meeting global regulatory obligations.
On-Site Hosted Identity Assurance with Analytics
Meet on premises hosting requirements while employing full identity workflows with analytics.
Non-Identity Document Verification for Identity Workflows
Accept and validate multiple non-identity document types for identity workflows supporting additional proof points and marginalized customer bases.
Identity Verification with Mobile Driver’s License
Support mobile driver's licenses in identity and age verification workflows to maximize user support and stay ahead of technology changes.
Age-Restricted Self-Service Retail and Vending
Integrate identity and age secured self-service workflows into controlled product exchanges to reduce overhead, expand availability, and improve customer experience.
Verified Identity Data for Wallet-Based Credentials
Capture and validate date for identity attestation, proof-of-age, right-to-work, proof-of-insurance, insurance eligibility, or similar tokens, all tied to a verified identity.
Age Estimation for Non-Regulated Age Checks
Determine if users meet age requirements quickly and with minimal friction for non-regulated cases.
Regulated Age Verification for Online Services
Accurately establish user age through multimodal, document-driven age verification with selfie matching that meets global requirements.
Regulatory Compliant Identity Verification
Deploy identity verification that meets AML/KYC requirements and NIST IAL2, DIATF, eIDAS/ETSI, FHIR, and other compliance standards.