The speed of global communications and proliferation of the smartphone have shifted the world toward a digital lifestyle. Enterprises and financial institutions must be nimble in their approach to authentication - making it easier for their customers to do business with them while maintaining the most stringent levels of security.
The account opening process is the most pivotal engagement in a customer’s journey. Companies have been signing up users for years but in the digital world, there are some key challenges including abandonment, compliance and fraud. A fully digital customer onboarding experience is quickly becoming essential for organizations today and it is important to choose the right partner and the right set of tools to help implement this.
Contact centers have typically been the most siloed and neglected customer channel, reliant on a painfully slow and unsecure customer experience based on passwords and KBA. As such, it has become a favorite target for fraudsters and bad actors. Learn how Daon’s IdentityX Contact Center Connect transforms your bottom line by minimizing fraud, friction, and the total cost of contact center operations.
