xSentinel
With technological advances making it nearly impossible for a human to tell whether a voice is real or digitally generated, organizations need systems of their own to provide a line of defense between their employees and bad actors attempting to defraud their business. xSentinel, part of our AI.X family of deepfake defense tools, uses advanced AI technology to indicate when a voice is likely synthetic in order to minimize fraud.
Key Features and Benefits
xSentinel sits at the point of entry for calls, providing an early and accurate signal to whether the audio has been synthetically generated.
The xSentinel algorithm keeps pace with the changing fraud landscape through machine learning, continually adjusting to potential new threats.
A stand alone service that integrates into any voice communication platform, xSentinel drops into existing workflows with little to no extra investment.
xSentinel scores each call, letting your organization determine when action needs to take place, choosing the balance between security and user experience that works for you.
With no enrollment or guided action required, xSentinel can go to work protecting your business immediately, without inconveniencing your customers.
xSentinel analyzes technical aspects of the audio, not the voice or what is being said, eliminating any barriers that could be created by language or dialect to make it a globally effective tool.
Deepfake voice generators have rendered the ability of a human to discern if a voice they are hearing is real obsolete. Bad actors can now mimic the accent, age, gender, language, speech patterns, and even the actual voice of their target, making it impossible for an agent to know if they are talking to a person or a machine.
Compounding the issue, the combination of generative AI, deepfake, and voicebots creates the perfect storm of fraud threats to call and contact centers. With these tools, fraudsters have the ability to make thousands of synthetic calls per day that not only sound human but have all of the right knowledge-based authentication responses, overwhelming most companies.
xSentinel gives the power of discernment back to businesses, with no need to analyze voice, language, or any other identifying feature of the call. Seconds after a caller begins speaking, multiple proprietary algorithms detect various cues that indicate digitally generated audio. The tool then provides a score to assist in determining whether the call should continue, further authentication should be initiated, or the call should be terminated.
xSentinel eliminates the advantages that modern voice generation technology can provide for bad actors by providing a signal to potential fraud quickly and accurately.
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