Simple, Seamless Digital Customer Onboarding

According to recent studies, abandonment rates for new customer sign-ups have reached a staggering 97.5%

In-person customer onboarding is painful, inconvenient, and one of the worst ways to make a first impression. So where’s the safe digital alternative that boosts customer acquisition, stops fraud cold, and ensures AML/KYC compliance?

The Solution

All-digital customer onboarding from Daon isn’t just more frictionless—it’s more secure, too. In fact, it’s been proven to reduce abandonment rates and operating costs while simultaneously stopping fraud and maximizing compliance.

The IdentityX® Difference

With nearly 20 years of experience in state-of-the-art biometrics and biometric liveness, no competing solution comes close to the advanced capabilities of the IdentityX "two-in-one" platform for Digital Onboarding and User Authentication.

Onboard and Onward

Onboarding a new customer is more than incredibly easy—it’s the start of a seamless journey. Going forward, customers will use that same identity credential to authenticate, quickly and easily, at any time and through any channel.

WHAT ARE THE KEY BENEFITS OF IDENTITYX DIGITAL ONBOARDING?

Reduces customer friction

  • Easier enrollment lowers abandonment

Repels fraud

  • Smart fraud detection with anti-spoofing, biometric watchlist and trusted source matching

Reduces cost and increases efficiency

  • Less manual input and verification with no chasing or storage of physical documentation

Speeds up time to revenue

  • Fast capture, slick user guidance and automated processing for quicker activation of the customer

WHAT DOES IDENTITYX DIGITAL ONBOARDING ALLOW YOU TO DO?

  • Account opening in a mobile app or web browser
  • Reduce the need for data entry on mobile devices
  • Reduce identity fraud risk by checking selfie against document image
  • Face matching against a watchlist of known or suspected fraudsters
  • Reduce identity fraud risk further by checking selfie against a trusted document image source
  • Issue a strong authentication credential to the customer during the onboarding process

WHAT DOES IDENTITYX DIGITAL ONBOARDING PROVIDE?

  • Quick capture of identity documents
  • Optical Character Recognition (OCR) of data to pre-fill forms or cross-reference with other data sources
  • Document security checks
  • Face biometric verification to ensure your customer is the document owner
  • Face “live capture”: comprehensive options to prevent impersonation
  • Ability to maintain and match against multiple face watchlists
  • All decisions and actions based on configurable rules
  • Solution is available on both Mobile (iOS and Android) and web
  • Integration with external data sources
    • AML/KYC Watchlists
    • Third Party Identity Proofing Services
  • On-premise option for complete control of customer data
  • As-a-service option for simplified deployment and maintenance
  • Tools for staff or service providers to review data captured from customers
  • Automated Decisioning with optional Human Review

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