Frictionless Digital Customer Onboarding

THE PROBLEM: SIGNING UP CUSTOMERS

The account opening process is the most pivotal engagement in a customer’s journey. The “first chance to make an impression” can dictate how likely it is that the customer will become loyal to a brand. Companies have been signing up users for years but in the digital world, there are some key challenges:

  • Abandonment – new customers are easily frustrated by inefficiencies in their user experience. As they often have many choices of providers, if they quit the process, they don’t come back.
  • Compliance – legislation for regulated industries is increasing the requirement for securely performing Know Your Customer (KYC) and Anti-Money Laundering (AML) processes, which must still be done in a convenient way.
  • Fraud – digital transformation initiatives may open up costly vulnerabilities, requiring a strong approach to verifying customer identity information.

A fully digital customer onboarding experience is quickly becoming essential for organizations today.  But it is important that companies choose the right partner and the right set of tools to help them implement this.

IDENTITYX® DIGITAL ONBOARDING 

IdentityX® is a unified platform for Digital Onboarding and Authentication. We combine our 18 years of experience in biometrics, including the best liveness and quality techniques in the industry, with a comprehensive approach to security and auditing to deliver a robust, frictionless customer experience.

IdentityX Digital Onboarding is suitable for organizations in any regulated industry including banking, payments, investments and gaming, who are required to meet KYC and AML regulations for identity verification during account opening.

ID DOCUMENT SCANNING AND RECOGNITION

          Digital Onboarding Arrows

 

WHAT DOES IDENTITYX DIGITAL ONBOARDING ALLOW YOU TO DO?

  • Account opening in a mobile app. No need to visit a branch.
  • Reduce the need for data entry on mobile devices
  • Reduce identity fraud risk by checking selfie against document image
  • Reduce identity fraud risk further by checking selfie against a trusted document image source
  • Issue a strong authentication credential to the customer during the onboarding process

WHAT DOES IDENTITYX DIGITAL ONBOARDING PROVIDE?

  • Quick capture of identity documents
  • Optical Character Recognition (OCR) of data to pre-fill forms or cross-reference with other data sources
  • Document security checks
  • Face biometric verification to ensure your customer is the document owner
  • Face “live capture”: options to address impersonation
  • On-premise option for complete control of customer data
  • As-a-service option for simplified deployment and maintenance
  • Tools for staff or service providers to review data captured from customers

FROM NEW CUSTOMER TO RECOGNIZED CUSTOMER

IdentityX Digital Onboarding allows organizations to establish the customer’s identity, then create a credential that can be used in each future interaction to authenticate the customer, easily and quickly.

 DOB process

 For more information, download our data sheet

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