Contact Center Solutions

Powerful Voice Solutions for the Contact Center

Looking to lower operating costs, reduce fraud, friction and improve the customer experience?

We’re sharing a brand new guide for bringing the delight, cost-efficiency and security of online experiences to your contact center.

MULTI-MODAL BIOMETRICS

Total customization for the enterprise; choose from active and passive voice options, and from FIDO® Certified and server-side biometric matching.

FRAUD PREVENTION AND SUPPORT FOR ALL VOICE CHANNELS & DEVICE TYPES

World’s most trusted biometric technology detects recordings, spoofs and synthetic identities.

Total flexibility for the user; authenticate from any phone, mobile app, web app, or voice assistant.

CROSS-CHANNEL ENROLLMENT & AUTHENTICATION

Cross-channel enrollment and authentication for a single view of your customer across all channels and encounters.

By bringing seamless, multi-modal biometrics to your customers, agents and IVR, Daon’s IdentityX platform helps you prevent fraud losses, reduce your average handle time by 25-45 seconds, contain more calls within IVR, and deliver markedly better customer experiences from any phone, anywhere.

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