Contact Center Solutions and Voice Recognition

 
 

Daon's IdentityX® Platform brings smart, seamless voice biometrics (and other complementary authentication methods) to the contact center to help prevent fraud losses, contain more calls within an IVR system, reduce average handle time, and deliver better customer experiences from any phone, anywhere. 

Looking for simple ways to fight fraud and reduce average handle time?

We’re profiling successful contact center strategies in global-scale production today – now with added insights from Forrester Research. 

Contact Center Solutions - Voice Recognition, Daon
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VOICE BIOMETRICS, YOUR WAY

Choose from active and passive voice options, from FIDO® Certified device-side or server-side biometric matching, and from on-premises or cloud deployments. 

Contact Center Solutions - Voice Recognition, Daon

strong fraud prevention

Deploy passive and active liveness detection, continuous authentication, synthetic speech detection, voice watchlists, and other advanced features to thwart account takeovers and other attacks. 

Contact Center Solutions - Voice Recognition, Daon flow

CROSS-CHANNEL CONTINUITY

Unify your contact center, mobile, and web experiences, prevent cross-channel fraud, and create a single view of your customer across all channels and encounters.

IDENTITYX CONTACT CENTER SOLUTIONS

FRAUD PREVENTION

  • Passive and Active Liveness Detection

  • Continuous Voice Authentication

  • Voice Watchlists for Repeat Fraudsters

 

SUPPORT FOR ALL VOICE CHANNELS & DEVICE TYPES

  • Plain Old Telephone Service

  • Voice over IP

  • Voice over WiFi

  • Voice over LTE

  • Voice Assistant

 

MULTI-MODAL BIOMETRICS

  • Passive Voice Matching

    • Language independent and universal voice models coming soon
  • Active Voice Matching

    • Includes support for custom pass phrases
  • Biometric-based Mobile & Web Authentication

  • Device- and Server-Side Biometric Matching

  • In-band and Out-of-band Authentication 

 

CROSS-CHANNEL ENROLLMENT & AUTHENTICATION

For a Single, Central View of Your Customer Across All Channels and Encounters

  • Contact Center Interactions (IVR and live agents)

  • Mobile App Interactions

  • Mobile & Desktop Web Interactions

  • In-person Interactions at Physical Locations