xVoice – Biometric Voice Authentication

A growing number of businesses are investing time and money into advanced fraud prevention for their apps and websites. Yet, most contact centers still use knowledge-based authentication to determine if they are communicating with their actual customer. It’s no surprise that fraudsters target contact centers more than any other channel. xVoice, Daon’s biometric voice authentication application, gives organizations the ability to secure their contact center with the same level of fraud protection employed for other areas of their business. Utilizing biometric voiceprints, bolstered by the latest in liveness and synthetic voice detection, xVoice authenticates your customer, not just their passcode, and reduces stress on your agents by virtually eliminating threats from social engineering, allowing them to focus on customer service instead of who is authentic and who is not. Capable of both active voice authentication “At SecureBank, my voice is my password.” And passive voice authentication. “How can I help you today?” “I’d like to arrange for a transfer of funds.” xVoice empowers contact center agents and IVRs to confirm the identity of a caller in seconds, reducing overall call times and creating a better experience for your customers. But the power of xVoice doesn’t stop there. As a part of Daon’s suite of identity authentication tools, it can be integrated with other cross-channel authentication factors for multi-factor step-up authentication, allowing for confident processing of high-value transactions on voice channels. X Voice can even be integrated with the latest in AI-driven fraud detection technology to protect against deepfakes and other synthetically generated voice, and natively leverages third-party analytics to detect fraud signals even before the call is connected, and does all of this on a single Daon platform. Why trust the security of your contact center to a PIN or password when you can choose proven fraud protection that improves customer satisfaction? Choices matter. Choose Daon.