Support Plan Summary

Daon offers three support plans – Standard, Business and Enterprise – and in addition bespoke support plans and service levels as needed.

Contact Support Plan Summary

 

Help Desk

Target content tailored to each customer. Includes Best Practices, Product Documentation and Knowledge-base

HelpDesk table

Join Our Ecosystem

The IdentityX® Platform strives to provide the best possible experience for the millions of end-users that encounter authentication on a daily basis. To that end, we are on a mission to provide exciting new biometric modalities, faster and more accurate matching algorithms, better quality assessment, and greater behind-the-scenes security. Our IdentityX Platform blends your technology within our proven enterprise-class platform to provide a diverse, feature-rich, and vibrant ecosystem.

Do you want to reach hundreds of millions of end-users?

Daon’s customers perform millions of user authentications each day around the globe. Through reseller agreements, OEM, and white-labeling, Daon offers an ecosystem that is beneficial to our customers and software vendors alike. Work with our biometrics, engineering, business, and sales teams to discuss how we can partner and what opportunities lie ahead.

What are we looking for?

Daon is looking for algorithms and software libraries to provide any of the following capabilities through the mobile (client) or server:

  • Biometric matching
  • Liveness detection
  • Device security
  • Behavioral biometrics
  • Passive and continuous authentication
  • Machine learning
  • Image and audio quality assessment
  • And more!

Product/Contact Details:

To discuss partnership and integration opportunities, please fill out the form below.

 

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Compliance

Daon is committed to ensuring that effective measures are in place to protect the personal data of our customers, employees and other stakeholders, in accordance with the EU General Data Protection Regulation (GDPR).

To support our compliance with GDPR, Daon has invested significant resources into the development of our Information Security Management System (ISMS) which is independently audited and certified against both the ISO 27001 & ISO 27018 Standard.

Areas of Opportunity

Daon is not your average company, so we don’t hire average people. We do several things to increase our chances of finding and hiring the best people:

  • We spend more time and money on recruiting than most companies our size
  • We interview more candidates and spend more hours interviewing than other companies do
  • We provide the opportunity to meet Daon people from various departments to give you a greater understanding of the position, our culture and our company

Why? Because it’s important for us that you make an informed decision when committing to the team at Daon. We’ve outlined functional areas at Daon below. Just click the name of the function to learn more about the responsibilities within that team. Ready to join the team? Visit our Careers portal to view current openings.

Our Culture

At Daon, we pride ourselves on our people, culture and values. We hire the best and the brightest from around the world. Our employees work with the most cutting-edge technology and support some of the largest biometric projects in the world. It’s an environment built to motivate and challenge our people.

Our Daon DNA defines our culture. The shared values of Integrity, Professionalism, Excellence and Performance all contribute to a fulfilling and gratifying work environment that promotes growth and professional distinction – it is our DNA and is embedded in all that we do.

Communication and Teamwork

Daon is committed to ensuring our people know what is happening with our business.

  • Our CEO issues a regular memo updating on our people and Daon business around the globe.
  • A quarterly CEO Excellence Award is awarded to one employee which is earned through outstanding achievement.
  • Our leaders host global conference calls with all employees ensuring updates are provided that focus on key events and priorities.
  • Global groups and teams are positioned to address issues and hold forums that enable success.
  • Daon has an open door policy by which employees are expected to provide feedback and be engaged in our business.
  • Camaraderie is important at Daon. Company events are organized by regional sports & social teams or HR to ensure there is down time for the busy team at Daon.
  • Daon embraces wellness and hosts regular wellness events globally.
  • At Daon, we foster a sense of achievement; this is a key priority of our plan for continued success.
Fairness, Diversity and Equal Opportunity

Daon is committed to fairness and provides equity in rewards by regularly benchmarking ourselves in the market to ensure Daon is competitive in our offerings to employees.

Daon is committed to diversity. We believe in a creative and diverse environment where individuals and their backgrounds are respected. Daon is committed to hiring, promoting, and compensating employees based on their qualifications, experience and demonstrated ability to perform job responsibilities.

Daon is committed to equality of opportunity. We are committed to hiring, compensating, training, promoting, and in all ways, providing fair treatment to our people on the basis of merit.

We promote equal employment opportunity for all employees and applicants, without regard to age, race, color, national origin, physical or mental disability, gender, religion, sexual orientation, gender identity, marital or protected veteran status, condition of pregnancy, or any other legally protected characteristic.

We understand the importance of work-life balance and offer a comprehensive benefits package with excellent possibilities for advancement. If you’d like to become a part of this growing and dynamic company, please review current job opportunities and complete the job application: click here.

Daon is an Equal Opportunity/Affirmative Action Employer. Daon Participates in E-Verify (USA)

Benefits

Daon often goes above and beyond basic entitlements for our people. We provide a very rich compensation and benefit package.

Below is an outline of some of Daon’s benefit provisions (each country is different). Local statutory and government programs are applied wherever required to provide employees with as many benefits to support them and their families.

All Locations:

  • Medical Insurance (including dental and vision in some locations)
  • Life Insurance
  • Death & Disability/Income Protection Insurance
  • Bike to Work Scheme (Ireland)
  • TaxSaver Tickets (Ireland)
  • Flexible Spending Accounts (USA)
  • Pension Plans/401(k) Plan/Superannuation Cover
  • Employee Referral Program
  • Generous Paid Time Off (USA)
  • Above Average Annual Leave
  • Employee Assistance Program (EAP)
  • Learning and Development Support (paid training and study leave)
  • International Relocation and Secondment Opportunities
  • Regular Onsite Wellness Seminars (focusing on body/mind and practical life skills education)
  • Paid and Partially Paid Maternity Benefits (depending on region)
  • Additional Country-specific Benefits

Daon is an Equal Opportunity/Affirmative Action Employer. Daon Participates in E-Verify (USA)

Careers

Do you have the Daon DNA?

Our people are bright, high-energy, team players who want to affect change. Our values of integrity, professionalism, excellence and performance are the Daon DNA. These are the traits that are embedded in everything that we do. Check out our job postings by clicking here and view our profile by clicking here.

At Daon, we are committed to helping citizens protect their privacy and we do it by delivering world-class biometric identity assurance products. This involves original thinking, creativity and vision.

Daon offers an innovative environment where our employees are continually motivated and challenged:

  • We respect the individual and know that our greatest strength lies in our people.
  • We recognize innovation.
  • We reward creativity.
  • We foster a sense of achievement.

With offices in Reston (VA), Dublin, Canberra and other remote locations globally, we are always seeking energetic and talented individuals with specialist skills. 

Search our site for current openings by clicking here and submit your resume today to become part of the Daon team.

TRAINEE DEVELOPMENT 2018

In March 2018, Daon was awarded Platinum Trainee Development status by the Association of Chartered Certified Accountants (ACCA) Approved Employer program, the highest level of employee support achievable.

ACCA has recognized Daon for providing adequate financial support and for demonstrating a commitment to the training and development of our employees. Additionally, our employees who are ACCA trainees can take advantage of the Performance Objective exemption which allows them to be exempted from completing the challenge questions associated with each of ACCA’s Performance Objectives.

APPROVED EMPLOYER TRAINEE DEVELOPMENT PLATINUM

Hiring Programs

Military

Daon commits to hiring protected veterans and submits job openings on various military/protected veteran groups.

Accessibility Accommodations

If you are a job seeker with a disability and require an accommodation to review our careers page or to complete a job application, please submit a request by phone +1 (703) 984-4026, or outside of the USA call +1 (353) -1-818-1623 or click here to email the recruiting team email.

Daon is an Equal Opportunity/Affirmative Action Employer. Daon Participates in E-Verify (USA)

Administration and Support Services

Operations & IT – Our operations team implements strategies designed to streamline daily operations. By efficiently managing the company’s resources, they make an immediate impact on the global team. The operations team oversees facilities management, communications, and company events while providing interdepartmental coordination and liaison. Our operations staff is dedicated to achieving the highest standards in global connectivity, productivity and organizational capability. Our IT support focuses on overseeing the systems, databases, networks and all other services that are needed for Daon to run a global operation. IT supports the effective mobility of our people throughout the world 24/7.

Finance – The finance team at Daon is committed to providing quality, service-oriented financial support to the Daon team worldwide. The team ensures compliance with reporting requirements in countries around the world, providing accurate accounting functions for all areas of the business, timely financial reporting and analysis, and pricing support to the sales team.

Human Resources – Our HR team engages with our people and our leaders globally to attract, retain and develop the brightest talent who directly contribute to Daon’s success. HR also works closely with their immediate customers – the employees of Daon – to ensure their professional life is supported in every way possible. HR is focused on continuous improvement across the board and aims to apply best practices in all areas of the department.

Legal – Our legal team advises business leaders on complex legal issues in a dynamic, high-growth environment. They oversee Daon’s intellectual property and patent efforts, drive public policy initiatives and resolve all litigation.

Global Engineering and Professional Services (GEPS)

Engineering – Daon Engineering develops and maintains a broad portfolio of client and server-side products for the identity assurance market. With development centers in Dublin and Reston, our team is comprised of developers, testers, DBAs and technical writers. We work closely with our professional services colleagues around the globe to deliver large-scale identity assurance solutions to our customers. Our software development teams create products that help organizations manage identities across the full identity life cycle. With government and commercial customers across the globe, these teams are creating tools in one of the most progressive emerging industries available to developers today. Within product engineering, the quality control team ensures that all Daon products are fully tested and meet the highest standards prior to general release. The products developed to date by these teams are used on projects that manage millions of identities worldwide.

Professional Services – The Professional Services team consists of technical delivery and project management staff advising clients on program architecture and implementing Daon products in identity management solutions at both government and commercial organizations. Our professional services team also includes customer support staff who provide product support to customers using Daon products, trouble shooting, assessing customer issues, and determining a path to resolution. This team may also providing training and related support for customers.

Sales & Marketing

Pre-Sales – The pre-sales team provides support to potential customers and partners in a variety of ways. From architecting program design to walking through demonstrations of Daon solutions, this team uses their technical and programmatic strengths to support the sales team in bringing in new business to the company.

Sales Management – The sales team at Daon identifies and manages pipeline opportunities to close new business for the company. Team members call on resources in various parts of the company, bringing together the best of what Daon has to offer in order to provide thought leadership in the market, and ultimately earn our customer’s trust and business.

Marketing – The marketing department is responsible for the company’s branding and marketing efforts, public relations, analyst relations and product positioning. Areas of responsibility include the website, public relations, social media, events, collateral creation, and much more. Marketing is ultimately responsible for the company’s worldwide image and brand.