White Papers

4 Ways to Bring the Delight, Cost-Efficiency, and Security of Online Experiences to Your Contact Center

Statistics show that 61% of all fraud losses can be traced back to the contact center with an average loss of $1,653 per fraudulent call. Add to this mix the spiraling cost of human operators and a painfully slow customer experience based on passwords and secret questions – and it's no wonder so many organizations are eager for a better alternative. We're sharing four strategies to bring the same delight, cost-efficiency and security of online experiences to your contact center.

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Understanding the EBA’s New Opinion on Strong Customer Authentication

Just recently in June, the European Banking Association (EBA) published a new Opinion on the elements of PSD2 Strong Customer Authentication (SCA). In our new guide, Daon explains how to interpret the EBA’s view on which methods of authentication can be used for PSD2 and the implications of an extended deadline.

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7 Ways Next-Gen Digital Onboarding Enhances Customer Acquisition

In-person customer onboarding is painful, inconvenient, and one of the worst ways to make a first impression. But thanks to next-generation biometrics and biometric liveness technology, digital onboarding isn’t just more frictionless—it’s more secure, too. Learn the 7 Ways Next-Gen Digital Onboarding Enhances Customer Acquisition in our free guide.

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The Digital Identity Problem – Solving the Issue of Trust

In the white paper “The Digital Identity Problem – Solving the Issue of Trust," Goode Intelligence investigates the questions of how we effectively and securely identify people online to enable them to perform digital tasks in a safe and secure manner. The report features select case studies, including the New Zealand Department of International Affairs’ RealMe app powered by Daon, and insight from our own Clive Bourke, President EMEA & APAC.

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5 Simple Rules for PSD2 Strong Customer Authentication Success

Are you ready for September, 2019? That's Europe’s deadline for having Strong Customer Authentication in place for every customer and every transaction. But no need to worry. Just learn the 5 Simple Rules for Success in our free guide.

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Business Case for Biometric Authentication

The Business Case for Biometric Authentication is a white paper from research and consulting company Goode Intelligence (GI) that sets out the qualitative and quantitative basis for the return on investment from the use of biometric authentication in new customer registration and ongoing customer authentication across a number of business channels, commercial units and usage scenarios. The study has been commissioned by Daon and includes input from Daon customers, including global financial services organizations.

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Biometrics in PSD2

The updated Payment Services Directive (PSD2) is going to change the banking and payments landscape in Europe. It will require organizations such as personal, business and corporate banks, card issuers, eMoney providers and others to implement APIs, which will open up the payments market for providers of all kinds. Learn more about the role biometrics will play and how Daon’s IdentityX satisfies PSD2 Strong Customer Authentication requirements yet does not compromise customer convenience.

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