Fraud often starts in the channel of least resistance, which for many large banks is the contact center. Read how a top-10 U.S. bank is fighting cross-channel fraud and enhancing the contact center experience with Daon’s IdentityX® platform.
Esme Learning wanted to provide students with a fast and frictionless verification process and a solution that can be easily integrated and free of manual intervention for course administrations. With Daon’s IdentityX® Onboarding LTI adapter, Esme added no-code identity proofing to its online courses, improved the user experience, and saved 10 admin hours per course.
Mox, a new virtual bank in Hong Kong by Standard Chartered in partnership with HKT, PCCW and Trip.com, needed a way to achieve seamless, secure digital onboarding and customer authentication over a mobile device. The onboarding and Multi Factor Authentication experience had to offer superb usability and convenience compared to passwords, and help the bank maintain contact with customers over the lifetime of their account. Mox selected Daon to provide the core technology that secures the bank's customer app.
Working with IdentityX, Target Professional Services, a UK firm specializing in data verification, developed mypensionID: an innovative app that incorporates Daon's best-of-breed biometric Multi Factor Authentication technology. The app makes it simple and secure for pension schemes to onboard their customers, confirm liveness, and open a two-way digital communications channel for the first time.
This credit union required a tried and trusted Multi Factor Authentication solution that would enable it to reduce account takeovers and fraud in its mobile channel. Daon showcased its IdentityX platform and delivered cross-channel (mobile, web and contact center) identity continuity, letting members access services securely, from anywhere, with their finger, face, or voice, ultimately saving the credit union millions of dollars during the first year.
Sumitomo Mitsui Financial Group/Sumitomo Mitsui Banking Corporation, one of Japan’s largest financial groups, along with its technology partners NTT Data asked Daon to bring its technology and expertise to a new joint venture. The result is Polarify: a service that delivers cross channel secure and convenient biometric Multi Factor Authentication and e-KYC for streamlined digital onboarding.
A digital banking innovator chose Daon as its partner and vendor to build, customize and refine its app in the native language of the bank’s customer base. Daon ultimately provided a seamless migration of all its customers to a new voice technology and enabled the bank to achieve its goal of being the first to successfully introduce a 100% digital banking brand to its market.
An international banking group had a vision to give bank customers a secure, convenient way to verify their identity while also meeting robust compliance requirements. Daon’s IdentityX platform will deliver a new identity management system that spans all banking brands in the corporate group, letting customers securely access bank services with Multi Factor Authentication including device, PIN, face, voice and on-device authenticators.
New Zealand Department of Internal Affairs’ (DIA) highly innovative digital onboarding mobile app RealMe Now using Daon’s IdentityX platform, enables a citizen to simply and securely accomplish identity verification “from the couch,” essentially anywhere and at any time.
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