Daon Blog Team
[WHITE PAPER]: 4 Ways to Bring the Delight, Cost-Efficiency, and Security of Online Experiences to Your Contact Center

CC Blog

Statistics show that 61% of all fraud losses can be traced back to the contact center with an average loss of $1,653 per fraudulent call. Add to this mix the spiraling cost of human operators and a painfully slow customer experience based on passwords and secret questions – and it’s no wonder so many organizations are eager for a better alternative. In our latest guide, we’re sharing four strategies to bring the same delight, cost-efficiency and security of online experiences to your contact center. Check it out here


Daon Blog Team
[CASE STUDY]: Large U.S. Credit Union

See how cross-channel identity continuity with IdentityX lets members access services securely, from anywhere, with their finger, face, or voice.

Credit Union Blog


A large U.S. credit union required a tried and trusted solution that could help reduce account takeovers and fraud. The optimal solution would also enhance the customer authentication process in the popular mobile channel.


The credit union was initially seeking a mobile-only solution, but Daon explained how IdentityX can be rolled out, seamlessly, across all of the credit union's channels. Not only would this approach modernize customer authentication in the mobile and web channels, but completely transform the call center experience as well, via multi-factor authentication and auto attendant call authentication.


Daon's IdentityX platform was rolled out to the credit union's members, providing them with a mobile and web banking platform where they choose how they authenticate themselves. The system has also been integrated into the credit union's busy contact center where it manages user authentication and handles simple query calls.


Since deploying IdentityX, the credit union has facilitated a passwordless environment throughout the organization, and by moving 75% of simple query calls to its IVR, the credit union saved millions of dollars in its first year.

Download the full case study here.