Daon Blog Team
[CASE STUDY]: Large U.S. Credit Union

See how cross-channel identity continuity with IdentityX lets members access services securely, from anywhere, with their finger, face, or voice.

Credit Union Blog

THE CHALLENGE

A large U.S. credit union required a tried and trusted solution that could help reduce account takeovers and fraud. The optimal solution would also enhance the customer authentication process in the popular mobile channel.


THE SOLUTION 

The credit union was initially seeking a mobile-only solution, but Daon explained how IdentityX can be rolled out, seamlessly, across all of the credit union's channels. Not only would this approach modernize customer authentication in the mobile and web channels, but completely transform the call center experience as well, via multi-factor authentication and auto attendant call authentication.


THE RESULTS

Daon's IdentityX platform was rolled out to the credit union's members, providing them with a mobile and web banking platform where they choose how they authenticate themselves. The system has also been integrated into the credit union's busy contact center where it manages user authentication and handles simple query calls.


THE BENEFITS

Since deploying IdentityX, the credit union has facilitated a passwordless environment throughout the organization, and by moving 75% of simple query calls to its IVR, the credit union saved millions of dollars in its first year.

Download the full case study here.

Daon Blog Team
[PODCAST] A Culture of Innovation

In this eleventh episode in the Daon Podcast Series, we talk with Kathleen Kozlow, Global Head of Human Resources, about how HR has evolved over the years, finding the ideal candidate and get a peek into Daon’s company culture.

Check out more from our new podcast series and hear from various Daon leaders on the latest trends and hot topics driving the identity industry.