Insights from FODOx2019

Blog niall2

For those who weren't able to join us at the Future of Digital Onboarding and Customer Experience Summit for Financial Institutions in London earlier this month, the bad news is you missed a great conference and a particulalrly intriguing keynote from Daon's EMEA/APAC President Clive Bourke about the New Zealand Government's groundbreaking RealMe digital identity program.

The good news is -- you can still read the full story here.

And as an added bonus, Daon's Senior Project Manager Niall Humphreys spoke with FinTech TV about future of passwords, the financial industry, and the implementation of new technologies into banks. Watch the interview here.

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Leveraging Trust for Better Digital Transformation [Lagos]

Guest Post by Luqman Balogun, Divisional Director (Africa) Daon

Lagos is a megacity and a major financial hub in Africa. It is the location of choice for some of the biggest financial institutions on the continent, a budding fintech industry, and Daon too. 

Just over a week ago, we hosted our very first Biometric Identity event in Lagos where bankers and solution vendors converged from the financial services and telecom sectors including FirstBank, EcoBank, StanbicIBTC and UBA. 

A significant challenge in the market is identity verification which also impacts financial inclusion. The banks launched Bank Verification Number (BVN) in 2014 to address this challenge but customer enrollment is done through physical locations. In addition, transaction authentication is mostly PIN and password-based with some on-device biometrics mixed in. 

It was clearly established that there are opportunities for digital onboarding, which allows customers to register through mobile or web channels, strong multi-factor authentication for omni-channel platform and voice biometrics in the call center, which eliminates the need to speak to an agent or use KBA to verify your identity. 

The event provided great discussion, presented a vista of opportunities, and left our guests with a general realization that if banks want to innovate and simultaneously reduce fraud, authentication of users across multiple platforms/channels is a business imperative. In the two years that Daon has been operating in Africa, we’ve seen tremendous growth as more banks move toward digital transformation and seek a competitive edge by embracing innovative technologies.

Lagos Clive
Clive Bourke, President of EMEA & APAC, demonstrates Daon’s Universal platform for multi-factor authentication 

Lagos Attendees
Left to Right; Manoj Mudgal (Senior VP and Business Head - IsonBPO), Osagie Bright (Manager, IT- Ison BPO) and Sandra Enwezoh (Manager, Product Sales, Mastercard)

Lagos Clive1
Left to Right; Clive Bourke and Manoj Mudgal 

Lagos Group
Left to Right; Luqman Balogun (Daon), Vivien Agu (Head Contact Center Service Management FCMB), Clive Bourke, Lola Akinsola (Contact Center - Consumer Client Experience Management EcoBank), Olufemi Kolade (Daon)​

Lagos Luq
Luqman Balogun and Thessa Bagu (Representative - Enterprise Ireland)

If you are interested in joining us for our next seminar and would like information on future events, please contact us at

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Understanding the FBI's Private Industry Notification on Multi-Factor Authentication

Guest Post by Paul Kenny, Chief Technical Architect, EMEA/APAC

Heeding the FBI is wise, but misreading the Bureau can be disastrous. And never has this been truer than in the context of the FBI’s recent Private Industry Notification on Multi-Factor Authentication (MFA).

A cursory look at this notification (or worse, a glance at some of the newspaper headlines it’s been generating) might well lead you to believe—quite mistakenly—that MFA is a vulnerable and unreliable security framework.

In truth, the FBI is saying nearly the exact opposite—that MFA is a necessary and wildly effective means of preventing upwards of 99.9% of all cyberattacks, but that not all MFA is created equal, and that the very best security framework is an "advanced" MFA implementation that utilizes the strongest authentication factors such as physiological and behavioral biometrics.

In fact, when the FBI reports to have “observed cyber actors circumventing multi-factor authentication through common social engineering and technical attacks,” it is referencing the very attacks that an advanced, biometric-based MFA platform (like IdentityX) is designed specifically to prevent.

To help illustrate this point, let’s quickly walk through the attack types listed in the FBI’s notification to see how IdentityX protects against them:

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